Terms of use

These terms govern the use of the clinicareos.com website and the ClinicareOS application (app.clinicareos.com), published by Venvaukt SARL. The contract signed between Venvaukt SARL and a facility, which sets in particular the price, the term and the service level, prevails over these terms where they differ.

An account is obtained in two ways: a facility asks to use ClinicareOS through the “Create an account” page, or a facility's administrator invites a person. A sign-up request opens no access until ClinicareOS has reviewed and activated it, and ClinicareOS may decline it.

People sign in with a password or with a Google account. Depending on the facility's rules, an extra check may be asked, for example on a new device.

• The account is personal: do not share your password, your quick code or your session.
• Lock the screen or sign out when you leave your workstation.
• Tell your facility's administrator about any suspicious use of your account.
• The facility's administrator manages its teams' accounts and roles and may suspend them.

ClinicareOS serves the facility's activity. Each user views and enters only what their role requires, respects professional and medical confidentiality, and does not try to bypass access or security controls. Using the service to store unlawful content, or content unrelated to the facility's activity, is prohibited.

The facility is the controller of its patients' data under law 09-08 and completes the formalities required of it with the CNDP. ClinicareOS processes that data on its behalf, under the contract. The application's database and files are hosted in Morocco.

ClinicareOS does what is needed to keep the service available and backs up the data every night. Interruptions may occur for maintenance or in case of an incident. Availability commitments are those of the facility's contract.

ClinicareOS is a management tool: it makes no diagnosis and does not replace the decisions of health professionals. The reference prices and nomenclatures shown, such as the ANAM nomenclature, are an aid, and the facility remains responsible for its invoices and its coverage requests. Venvaukt SARL's liability is limited as set out in the facility's contract.

The software, brand and content of ClinicareOS belong to Venvaukt SARL. The facility keeps ownership of its data and may retrieve it at the end of the contract, as the contract provides.

An account may be suspended for breach of these terms or at the facility's request. At the end of the contract, the facility's data is returned to it and then deleted, as the contract provides.

These terms may change. Any change is dated at the top of the page.

These terms are governed by Moroccan law. In case of dispute, and failing an amicable agreement, the competent Moroccan courts have sole jurisdiction.

For any question about these terms: [email protected]. For your personal data: [email protected].